Once an enquiry is received by our dedicated account management team by email or phone, the enquiry is logged on our Zendesk ticketing system until a team member has responded or passed the details onto our estimators for pricing.
Once a quote has been accepted we provide a secure link for the customer to upload their artwork which stores the artwork in a specific folder dedicated to the quote numbers.
This creates a job ticket on Zendesk which a dedicated account manager will take ownership of and process before the ticket will be marked complete. This system allows us to eliminate errors by jobs being missed or previous versions of artwork being printed.
If an account manager spots an issue with artwork, it is at this stage he will normally contact the customer by phone or email. All our account managers are available by phone up until 5pm.